Privacy Policy
Effective Date: June 13, 2025
Last Updated: June 13, 2025
1. Introduction
This Privacy Policy describes the policies of CreativShems Creative Digital Agency ("we," "us," or "our"), located in Setif, Algeria, on the collection, use, and disclosure of your information that we collect when you use our website, https://creativshems.com (the "Service").
By accessing or using our Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service. Your privacy is of the utmost importance to us, and we are committed to protecting it.
2. Information We Collect
We collect information to provide and improve our services to you. The types of information we collect are:
• Personal Information You Provide to Us:
- Contact Details: Name, email address, and phone number (if provided).
- Social Media Information: Links to your social media profiles (if provided).
- This information is collected when you fill out our contact form, subscribe to our newsletter, or communicate with us during online meetings.
• Information We Collect Automatically:
- Usage and Technical Data: Through services like Google Analytics, we automatically collect data when you visit our site, including your IP address, browser type, device type, the pages you visit, and the time you spend on those pages.
• Payment Information:
- We use PayPal to process all payments. We do not personally collect, store, or have access to your credit card numbers or other sensitive payment details. All payment transactions are subject to PayPal's privacy policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To deliver our services and respond to your inquiries and quotes.
• To communicate with you about your projects.
• To send invoices and process payments.
• To create and manage your user account.
• To gather testimonials and customer feedback.
• To improve our website, services, and user experience through analytics.
• For marketing and promotional purposes, such as sending newsletters.
• To protect our site and provide administrative and support services.
If we intend to use your information for any other purpose, we will ask for your consent first and will only proceed upon receiving your permission.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze traffic, personalize your experience, and store your preferences.
• What are Cookies? Cookies are small text files that are placed on your device to help the website provide a better user experience.
• How We Use Them: We use tools like Google Analytics to gather as much data as possible about user interaction on our website. This helps us understand how our Service is being used so we can improve it. We may soon use tracking technologies like pixels for social media advertising.
• Your Choices: You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
5. Data Sharing and Disclosure
We are committed to maintaining your trust, and we do not sell or rent your personal data to any third party. Ever.
Your information may be shared only in the following limited circumstances:
• Authorized Personnel: With authorized CreativShems personnel who need access to the information to perform their job duties.
• Service Providers: We may use third-party tools for internal collaboration and file sharing, such as Notion for work transparency and Google Drive for sharing project files. These services are used under strict confidentiality agreements.
• Analytics: We share data with analytics providers like Google to help us understand and improve our Service.
• Legal Obligations: We may disclose your information if required to do so by law, court order, or other legal process. We may also disclose information to enforce our agreements (including this Privacy Policy) or to respond to claims that your use of the Service violates any third-party rights.
• Business Transfers: If our agency is merged with or acquired by another company, your information will be one of the assets transferred to the new owner.
6. Data Security
We take data security seriously and use reasonable and appropriate security measures to prevent the loss, misuse, or unauthorized alteration of your information. These measures include:
• Using SSL/HTTPS encryption on our website.
• Storing data on secure servers with restricted access.
• Implementing strong password policies and multi-factor authentication (MFA).
• Regularly updating our systems to protect against vulnerabilities.
• Limiting data access to authorized personnel only.
However, given the inherent risks of the internet, we cannot guarantee absolute security. By transmitting information to us, you acknowledge and accept this risk.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or contractual requirements. In general, we keep client information indefinitely to maintain project histories and for ongoing client relationships, unless you request its deletion.
Residual anonymous information and aggregate information, neither of which identifies you, may be stored indefinitely.
8. Your Rights Over Your Data
You have rights concerning your personal information. Depending on applicable law, you may have the right to:
• Access the personal data we hold about you.
• Correct any inaccurate data we have about you.
• Delete your data or Object to its processing.
• Withdraw Consent for data processing at any time.
• Unsubscribe from our marketing communications by contacting us directly.
To exercise any of these rights, please contact us at creativshems@gmail.com. For security purposes, you must contact us using the same email address or WhatsApp number that you first used to communicate with us. We will respond to your request in accordance with applicable law.
9. Third-Party Links
Our website, particularly our portfolio, may contain links to external websites we have built or to platforms like YouTube. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read their privacy policies when you visit them.
10. Children's Privacy
Our Service is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.
11. Changes to This Privacy Policy
We may modify this Privacy Policy at any time without prior notice. We will post the revised policy on this page and update the "Last Updated" date. Your continued use of the Service after such changes have been made will constitute your acceptance of the revised Privacy Policy. We recommend that you periodically review this page.
12. Contact Us
If you have any questions, concerns, or grievances about this Privacy Policy or the processing of your information, please contact our Grievance Officer at:
CreativShems - Creative Digital Agency
Setif, Algeria
Email: creativshems@gmail.com
Phone: +213 556 06 86 18
Website: www.CreativShems.com